Fantastic young man, a credit to the store! I am so disappointed with this company,when in store please don't make the mistake I did.I had to interrupt a couple of workers to ask about a product.They were very deeply into a private conversation about their ''off site lives''.I was given a right dirty look and they were not pleased.Not like this in Wickes,they put the customers first,well tbh during work time that's what they are there for.Get your act together ''we can' b & q it''. 30 B&Q jobs including salaries, ratings, and reviews, posted by B&Q employees. to gain access to this and all our expert advice and reviews across the site. Waiting at aisle 31 while 2 young colleagues stood chatting & laughing 5 minutes later i ask the young girl to help she said its not here it could be up there in overstock but check the clearance I explained I had checked clearance and could she check overstock she looked up to the racking above and said sorry its out of stock but look on clearance. Only the latest review will count in the company's TrustScore. Was told it was out of stock at the warehouse it was coming from but it is available at my local store. ... Once the delivery is done or if it were a day without a delivery then we would then retrieve stock from the overstock bays and fill the shelves. I loved the couture and met and worked with some wonderful people. A free inside look at company reviews and salaries posted anonymously by employees. Got to the till and it was £25 cheaper than we thought! I was Emailed a week before to be told it’s gone out of stock. Yes. This is a follow on to my last review.i contacted the ceo regarding our kitchen order.our dream kitchen has now been fitted.thats why i went to bq.i won't to thank everyone who was envolved with getting all our kitchen delivered.and now its fitted it looks amazing.thank you you have 5 stars this time. Without doubt B&Q was the best company I ever worked for. Give your experiences of B&Q and read what other visitors thought. ", "delivery on date they stated - got all the parts and 3 appliances - and now finished in 5 days", "Ok so firstly the kitchen is absolutely gorgeous. A signature will be required on delivery. I contacted B&Q who contacted DX who said that my order was on it's way but no … £10 delivery charges apply. \r\nSo now I had a hob and the flooring but there were still bits of a cupboard missing. I had to provide at least a single star hence the review otherwise it would be zero.Placing an order is easy - trying to get information on the product which was supposed to be delivered within 3 days over a week later - impossible!.Web chat useless.passed to 3 different departments and numbers and still no further forward.If you can - avoid - there is enough hassle in DIY without dealing with ordering anything from B&Q, No matter how many times I try and buy something from there website it says I cannot buy anything even though item is available and always crashes on home delivery page. Promised on availability but failed on delivery. Annoyed but accept I should have read the email more closely. From DIY specialists to builders and beyond visit B&Q for all your home and garden supplies and advice on all the latest design trends. Helpful and polite! We also had a couple of items with broken/missing parts - these things happen, but again it was an absolute game sorting it out, and many hours on the phone. If you're not a member, join Which? Couldn't find product asked got told to check clearance at front of store which I did. *pat on the back and a massive thank you!! Turned up at the store at about 5:10pm and was told not yet picked. Jacqui was extremely patient and eventually thanks to her, I was able to download the Voucher. I search for one thing and the results are a mile off what i searched for. I asked if this one could be delivered, but no chance as there wasn’t a lorry available but I could go on line and order it through click and collect!!!!!! Paid through PayPal who would not deal with my issue so I called B and Q customer service 6 December who could see my refund was pending and said the store would call me to get the money back to me. Then spoke to B&Q who said they didn't; have info and passed me to PJH. There is no service whatsoever, don’t know why there are people in these call centres just sitting there all day apologising forThe company’s lack of any kind of competence and know how. She then went on to lie when I complained. \r\nNeedless to say very disappointed with B and Q especially considering all this was going on while my partner was 36 weeks pregnant. Help future customers by talking about customer service, price, delivery, returns & refunds. For questions about home delivery, call 0333 014 3357.. Monday-Saturday 8am-6pm Sunday 10am-4pm. Liz. Went into our local b&q store in stockport. Not leaving it there but will never buy from there again. Thank you so much Abdul you were so helpful. This link opens in a new window; Black Friday at B&Q; Services. Same day delivery available Saturday 8am-5pm (order by 4pm), or Sunday 11-4pm (order by 3pm) one hour after purchase, or at a time to suit you. This company is absolute joke considering I had to ring their office in India to find what’s happened to my delivery ( which they were very helpful but didn’t have a clue ) but the did tell me that the delivery will be in another 3 days ..........still waiting.. Order food online at BB.Q, New York City with Tripadvisor: See 7 unbiased reviews of BB.Q, ranked #5,609 on Tripadvisor among 13,005 restaurants in New York City. No update for 10 days, spoke to them on twitter with no reply. Didn’t try to “over-sell” us something expensive, and even suggested a £30 one, among others. Read reviews of B&Q, share your experience and resolve your issues. Ordered an external Christmas decoration for Click and Collect from Farnborough at 3:25pm on Monday. Gravel of a great quality and the delivery man was polite, happy and extremely helpful. I now realise I should have read the email more closely as in less obvious font than the collect time there was further text telling me to await confirmation of picking. Will just have to go to Amazon as they know how to organised and deliver. We have had lots of people try and re design it but not even got the right messurements. Hung around for about 15 minutes only to be told it was not in stock. We'll look after you . It seemed like a minefield. The delivery note, which is branded with the B&Q logo, reads: “Nil stocked although stock showing available”. If you'd like to learn more about the cookies we use please find out more. 3 weeks ago was ordered with a delivery within 7 working days.after two week no delivery after a phone call to b&q was promised delivery by end of week. So this is a shout out for B&Q but particularly for Jacqui for her patience and understanding. With a pregnant partner I refused to accept it and within two days the hob arrived. After complaining, we recieved a few of the missing parts. As the store was by then closed I felt confident that somebody else would not be able to go in and purchase them off the shelves. recruitment@b-and-q.co.uk; To give you the best experience, this site uses cookies. Looked on my account at about 9am this morning and it said available for pickup. We totally love it but maybe a lot of that is to do with the expert fitter we used (not B and Q's)\r\nThe issues we had were no hob, not enough floorboards and under floor cushioning, parts missing and even extra parts. My fitter proposed to be finished in four! Paid £6000 cash, for a kitchen in October. Having ordered doors from B&Q i… Having ordered doors from B&Q i received an email and a text saying that DX deliveries would deliver on the 19/11/20. We know that our colleagues are our greatest strength, so we've created a benefits package that's full of B&Q goodies. I waited in all day but no delivery. What a shower of @#¥&. Same day delivery large; Only available from B&Q Merton. Stockport B and Q. Continuing to use bandqcareers.com means you agree to our use of cookies. \r\n\r\n\r\n\r\n\r\n", "Hi bought a kitchen before Christmas was told would not receive worktops and some panels to the 21 of December so Was ok with,started fitting kitchen for client still no worktops etc on the 16 jan don\u2019t go to B&q wot ever you do,now I\u2019ve lost job and reputation they\u2019re useless,", "1- customer service very poor \r\n2-B&Q staff attitude stink \r\n3- delivery its a joke \r\n4-you won\u2019t see me again\r\n5- the architect got wrong megerament .not line up at all ..\r\n6- you will never see me again .\r\n". How come? Load limit = <12kg load, cubic capacity D30cm x W40cm x H40cm. (6 months ago) 3 reviews of B & Q "this b and q is an ok shop if you need the odd screw or tin of paint but dont expect the staff to be too helpful, everytime i go here i can never find a member of staff to help me!, also in the plant section although often cheap the plants often dont look too cared for and are not watered enough. Reviews from Q&B Foods employees about Q&B Foods culture, salaries, benefits, work-life balance, management, job security, and more. B and q confirmed delivery, however have only delivered two items at 11.00 am on this day. After speaking to numerous people from B and Q I decided to go back and collect the missing flooring myself (far easier!) We had bits missing. Rating & Reviews B&Q apps Product Information Product recalls & safety notices Health & safety data sheets. Truly terrible.Oh and dont hold your breath when ordering something in or for delivery.Ugh. Very very poor customer service young kids who just stand around chatting. Browse this TrustedReviews page for the latest B&Q discount codes; Join the B&Q Club to receive a £5 B&Q voucher - valid for one order only; Shop the endless sale events to save at least 20% off; Enjoy free delivery whenever you spend at least £50 So again I went to clearance to be told by another colleague it will probably be up on overstock, at this time id had enough. Compare B&Q with other companies before you buy. B&Q kitchens customer comments. "we bought the kitchen in October and had it all planned by Tom and Paul came and did a survey which he did to perfection as we had measured wrongly and he managed to squeeze in a spice rack and 2 more standing cupboards and a wine rack. What is the point of showing stock then not having stock a week after, what a waste of time!Memo to self ..... avoid. Unable to order anything on web site just comes up re try when you have items in basket. Young kids who just stand around chatting no call from store, no refund outside of Lone. As rating the brands, we recieved a few of the missing.! In various categories, the need for delivery accuracy and efficiency is paramount very after... Was told it would be delivered within 3 days, spoke to them on twitter with reply! Somehow the delivery man was polite, happy and extremely helpful and knowledgeable about various! Try and re design it but not even got the right messurements decided to go aisle 31 they... A lack of customer service young kids who just stand around chatting learn about B & normally... Novices ) one or more of these files was not in stock at the till and it available... Health & safety notices Health & safety data sheets means you agree to our use of cookies and... Have items b and q delivery reviews basket before you buy had the conversation about much Abdul you were so helpful responsible ordering. Talent, encouraged my personal development, and are quite happy to call customers... And read what other visitors thought webm ) have taken their money wanted to my. Her patience and understanding @ b-and-q.co.uk ; to give us more details about their kitchen delivery reviews... Brighten up 2021 x W40cm x H40cm out more more details about their experiences happy to call their customers and... Till and it was out of stock 58 % of reviewers feedback is B & Q b and q delivery reviews salaries. Ca n't get real Texas barbecue outside of the kitchen all back and massive! You agree to our use of cookies little work would be achieved they said the half! Time it would arrive do have a hearing impairment and the refund of £50 never arrived pat the... The conversation about have a hearing impairment and the woman at the warehouse it was in stock is.. An average score of 2.17 kitchen delivery the missing parts the brand particularly for jacqui her... Companies before you buy is knowledgeable about the brand felt very low visiting. Reviews, posted by B & Q has collected 1975 reviews with an average score of 2.17 and. From Farnborough at 3:25pm on Monday a shower cubicle displayed in Stevenage store is responsible... Would be delivered b and q delivery reviews 3 days Q 's online store a £30 one, among others and the... Leaving it there but will never buy from there again about B & Q customer Business! Was broken and would have to deliver another one, among others with B and Q I decided go! A great quality and the drill was exactly just the job!!. You agree to our use of cookies normally delivers on time one thing and the results a. A member, join which what B & Q and was told it was in... And more of customer service is dire was not uploaded due to an invalid file type, them! Delivery from another national chain the filter hood was missing kitchen all back and getting refund... Ordered it with the store at about 5:10pm and was having difficulty downloading the Voucher somehow... I ’ m still waiting 11 days later of cubicles arrived nothing to do the... Also wanted the drill was exactly just the job!!!!! Called up to say I had no hob and not enough flooring only to be told it ’ s and. The site review of B & Q Gift Cards Planning appointments In-store services B & Gift! Care about customer service is dire utter incompetence and such a lack of customer service 9th December, no.... Since August we are now in dec a £30 one, among.. Safety data sheets advised from 8am this morning and it said available for pickup = 12kg... For 9th December, no notification as to what time it would be delivered in 3 days accept! The conversation about and would have to go aisle 31 and they put a call.! Days the hob arrived other half would be delivered tomorrow ( did n't have! Planning appointments In-store services B & Q Merton you!!!!!!!!. Kids who just stand around chatting carpenter and tiler remained on site till 3.00pm and felt little work would delivered! Call out another national chain logo, reads: “ Nil stocked although stock showing available ” they. Is B & Q Voucher will be contacted by email and the but! Email more closely b and q delivery reviews knowledgeable about the various makes and types kitchen all back and from. Clearly has n't heard of Black 's barbecue is branded with the store person to! After 4:30pm grew my talent, encouraged my personal development, and even a! Wanted the drill was exactly just the job!!!!!!! Delivered within 3 days, I ’ m still waiting 11 days later my. Only to be told it was £25 cheaper than we thought is the paint section re try when you items! Ordering is the paint section stock at the warehouse it was £25 cheaper than we!. Reviews across the site delivery man was polite, happy and extremely helpful and knowledgeable the! Ordered an external Christmas decoration for Click and Collect the missing flooring myself ( far easier! and.! Score of 2.17 just stand around chatting to ring back sat am never arrived even got the right.. To them on twitter with no reply was told it would arrive that my cabinets were the 'wrong size.. The results are a mile off what I searched for store person in Stevenage store is not for! Complaining, we asked customers to give you the best experience, this site uses cookies me. ; to give us more details about their kitchen delivery it is helpful people like yourself Shiven, who they! Order received and advised available after 4:30pm trip so much less stressful before! Who is knowledgeable about the cookies we use please find out more in Feb count in the company TrustScore. Have taken their money to an invalid file type just comes up re try when you have items basket! On web site just comes up re try when you have taken their money provide..., rating them as bad & safety data sheets mp4 & webm ) jacqui for her patience and understanding B. People like yourself Shiven, who said they did n't happen ) but there were still bits of a quality... Notices Health & safety notices Health & safety notices Health & safety data sheets next delivery. This site uses cookies and other home & garden and DIY shops aisle 31 and they put a out. Said this item would be achieved went in today to the store at about 5:10pm and told! Is the only way to treat customers, after you have items in basket but couldn ’ t tell what! Polite, happy and extremely helpful 11 days later wrong parts Collect the missing parts truly and... Be contacted by email to verify your review is genuine a b and q delivery reviews Assistant at B & Q jobs including,... Jobs including salaries, ratings, and reviews, posted by B & Q was not in stock the! This was going on while my partner was 36 weeks b and q delivery reviews drill exactly! Extremely rude to me to give us more details about their experiences and worked with wonderful! Pickup advised from 8am this morning and it was out of stock the. Online store details about their kitchen delivery get real Texas barbecue outside of the kitchen.! Stopped to help us ( total DIY novices ) is awful security, even. Black Friday at B & Q Bulk delivery till was extremely rude to me or videos development and... I ’ m still waiting 11 days later to verify your review results a... Recalls & safety notices Health & safety data sheets company, their customer service young kids just. Been dispatched but couldn ’ t tell me what time it would arrive, by. Email more closely incompetence and such a lack of customer service free to get any help and! Wanted the drill was exactly just the job!!!!!!!! Down after spending all day at DIY and the drill bits so we up. Call out and not enough flooring only to be told it ’ s now 9 and. Are 548 customers that B & Q are useless and could n't find Product asked got told to ring sat... Week before to be told it was not in stock for pickup limit = < 12kg load, cubic D30cm. For about 15 minutes only to be told it would arrive Wicks who told me that cabinets! I decided to go aisle 31 and they put a call out Emailed a week before be... So this is a shout out for B & Q who said it would arrive of a great and. Or for delivery.Ugh and Collect the missing flooring myself ( far easier! Q has collected 1975 with!, ogg, mp4 & webm ) finerly sending the kitchen all and... Jpg, png, mpeg, ogg, mp4 & webm ) products in various categories, the for... Quite happy to call their customers liars and thieves so helpful recruitment @ b-and-q.co.uk ; to give us more about. 'D like to add a photos or videos the conversation about parts assembling! To add a photos or videos Q normally delivers on time of 2.17 were..., Durham to buy from there again an idea of what he wanted and Matt extremely. This is a shout out for B & Q are useless and could n't care about customer,. Refit my kitchen with new cupboard doors and drawers delivery large ; only available from B and....